Frequently Asked Questions

For any additional questions please email our support team at: support@thethirstypup.com

General

Our orders typically take anywhere from 1-3 business days after purchase date to ship dispatch.

Our water bottles are 2.51 x 7.4 inches (64 x 188mm) when closed and 2.51 x 10.62 inches (64 x 270mm) when fully opened.

Our bottles can fit up to 300mL of water (approximately 1.27 cups).

Absolutely. Our bottles are made from food grade, high-quality BPA-free plastic. Your dog's health and safety is at utmost importance to us.

Shipping

Your shipment will arrive within 12-18 days to reach its final destination. Shipping times may vary depending on customer location.

We currently offer shipping to the US, Canada, Australia, and the UK.

We offer full refunds at no additional charge. If you would like to return your purchase please reach out to our support team at support@thethirstypup.com.